Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kutchhism@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. New purchased item will be shipped in 03 - 05  working days and delivered in 05 - 07 working days

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refund will be initiated in 05-07 working days after product is received.
Refunded amount will be credited with 10 business days.
If more than 10 business days have passed since we’ve approved your return, please contact us at kutchhism@gmail.com.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kutchhism@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kutchhism@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kutchhism@gmail.com.

The customer should not accept any order with seal broken at the time of the delivery. Each product / garment goes through stringent quality control and comes with a quality assurance. We double check orders before they are dispatched and we leave no room for any discrepancies.

In a scenario where customer has ordered a wrong size from his end or doesn't like the final product, in such case the garment cannot be returned or no refund can be claimed by the customer regarding the same.

All the items returned by the customer should be strictly unused and unwashed solely for hygiene purpose along with the original packaging, tags intact and original invoice that came along with the product, attached with the garment. Products returned without the tags / damaged tags / tags not intact / original invoice missing, will not be accepted at any cost. All items purchased from (with the exception of Kurta Sets, Saree, lehenga, Dupatta, Gift Vouchers and Free items) can be returned for a full refund within 7 working days from the date of delivery (as recorded by the shipping provider). 

In a scenario where you have placed order for a particular garment which may not be available due to unforeseen reasons, the entire amount shall be refunded within 7-10 working days.

Only in exceptional cases where a wrong garment (incorrect size dispatched by Kutchhism India / incorrect design dispatched by Kutchhism India) is delivered, a ‘return’ request along with photograph of the product(s) in question and copy of the original invoice should be sent at info@Kutchhism.com within 48 hours from the receipt of the product. The request will be reviewed at our end and communicated to you via email. Upon authorization of returns, we will gladly offer you an exchange (only in case of incorrect size) or refund in the form of a credit note (only in case of an incorrect item sent).

In case of a purchase against a credit note, the relevant shipping charges for that particular transaction (which includes all local shipping / courier costs, any international custom duty, local transport tax, VAT or any other local taxes of the customer’s country / state where the product is being shipped to) will have to be borne by the customer.

A mandatory quality check will be performed by our quality team for all refunded goods. This is subject to the return having met the following requirements:

• The product returned is unwashed and unused

• The product is returned with original packaging and appropriate tags on the garment with original invoice

• The product is returned within 7 days from the date of receipt of the product by the customer
  

The returned goods have got to meet all the above-mentioned criteria and the ones that do not meet them will not be accepted and will be returned to the customer at their expense. No reimbursement will be provided by the company in the mentioned situation. The sole discretion of a refund lies with Kutchhism India.

Order once placed on www.Kutchhism.com cannot be cancelled at any stage and the amount paid for the product cannot be refunded or adjusted against any other purchases.